Appointments can be booked through our online platform, by phone, or via social media. All bookings are subject to availability and therapist confirmation.
Visit our clinics at Bishop Auckland or North Shields
We come to your location
Outcall Area: We provide mobile services within a 15-mile radius of Bishop Auckland. Additional travel charges may apply for locations beyond this area.
You may reschedule your appointment at any time without charge. Rescheduling is subject to availability. Simply contact us to arrange a new date and time.
All cancellations are non-refundable. If you need to cancel your appointment, we encourage you to reschedule instead, which is always free of charge.
This policy ensures fair compensation for our therapists' time and allows us to maintain competitive pricing for our services.
We reserve the right to refuse or modify treatment if you have any contraindications that may make massage therapy unsuitable or unsafe.
TD Performance Therapy is fully insured for professional indemnity and public liability. However, clients participate in treatments at their own risk and should inform us of any concerns or adverse reactions immediately.
Massage therapy is not a substitute for medical care. Please consult your doctor before booking if you have any serious medical conditions.
All personal and health information is handled in accordance with ourPrivacy Policyand UK GDPR requirements. Health records are maintained for professional and legal purposes.
If you have any concerns about our service, please contact us directly. We aim to resolve all complaints within 7 working days. For unresolved issues, you may contact our professional body or relevant regulatory authority.
By booking an appointment with TD Performance Therapy, you acknowledge that you have read, understood, and agree to be bound by this Booking Policy. This policy may be updated periodically, and continued use of our services constitutes acceptance of any changes.